Returns & Exchanges

Due to the perishable nature of our products, CandyStore.com accepts returns on unopened, non-meltable items within 14 days of delivery. We are committed to ensuring your sweet treats arrive in perfect condition and offer replacements for any items damaged during transit.

Return Process

• 1.
  Verify Eligibility

  Check your items to ensure they are unopened, within the 14-day window, and do not fall under the non-returnable 'meltable' category.

• 2.
  Contact Support

  Email our Sweet Support team with your order number and photos of any damage to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Treats

  Securely pack the items in their original shipping box and clearly write your assigned RMA number on the outside of the package.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned candy, we will issue a refund to your original payment method or ship out your requested replacement items.